Frequently Asked Questions
What types of events do you cater?We cater for any event including office meetings, conferences, seminars, weddings, film/television/commercial sets, festivals, birthdays, parties, church gatherings, funerals/wakes or meetings
What is your minimum price for catering events?With a small number of exceptions, the minimum price to provide you with a catered event is $500.
Do you offer an opportunity to taste your dishes before ordering catering for an event?Yes, we would love for you to try our dishes before you commit to an event with us. A basic tasting session costs $100 and may vary according to the range of dishes you want to try. If you decide to go ahead with catering for your event with us, your tasting fee can be credited against your required deposit.
Do I need to provide a parking spot for the catering vehicle?Yes, we need a parking spot convenient to the venue so that we can prvodie the best service to you.
Do you charge a travel fee?If your event is past Noonamah, we will require an additional travel fee. A delivery fee is charged for delivery only catering orders.
Do we need to provide plates, utensils and napkins?We provide all of these items as part of the overall cost. Specifically ceramic plates, stainless steel cutlery and paper napkins. We can provide a quote for disposable items or linen napkins if required.
Am I responsible for taking care of rubbish from the event?Yes our standard pricing means that you will need to arrange for rubbish collection and disposal. We can provide these services for an additional fee.
What food preparation and cooking standards does Happy Hearts Catering have?We have strict food preparation & hygiene systems in place in our NT Health Department approved commercial premises. Staff are fully covered by Workers Compensation and Public Liability.
How much notice do I need to give to book an event?At least one week, though obviously the more notice you can give us, the greater the chance that your booking date will be available.
What happens to left over food from my event?Our policy is that all remaining food will not be kept or left after the serving of the food for your event. If you prefer to take any excess food we require a Food Release Waiver Form to be signed to alleviate our liability of any health risks.
When do you need a deposit and full payment?We require a $1000 deposit to secure any event.
Payment in full is required 72 hours prior to the event.
If the event is cancelled:
30 days or more prior to the event date: the full deposit will be refunded (this also varies depending if other significant bookings were lost due to the booking of your event)
15-29 days prior to the event date: 50% of the deposit will be refunded
4-14 days prior to the event date: the full deposit will be retained by us
3 days or less prior to the event: the full amount of the event will be retained/owed to us
What forms of payment do you accept?We accept cash, credit cards, cheques (subject to prior approval), or PayPal. A 1.8% surcharge fee for credit cards and Paypal is applicable to each of these transaction types.
What about pricing?Our prices & minimums are subject to change at any time.
All prices on the website are subject to 10% GST (to be added on top of price).